orders
when will my order be shipped?
we roast and ship every Monday and Friday. Orders placed between Fridays from 12pm and Monday till 12pm are shipped the same day, orders placed between Monday 12:01pm and Friday 12pm are shipped on Fridays.
you’ll receive a notification with tracking details by email as soon as your order is on its way.
how long does it take for my order to arrive?
delivery times vary depending on your location, courier and import duties, but here is an estimation of arrival after your package has been shipped:
- netherlands - 1-2 working days + saturdays
- within the eu - 3-5 working days
- uk - 5-10 working days
- elsewhere - please contact us for an estimation.
the courier couldn’t deliver or there’s an issue with the address.
if your order is already in transit and the courier attempted delivery or there seems to be a mistake in the shipping address, please contact the local customer service of the courier directly to resolve the issue as soon as possible.
if the package is returned to us, we don’t cover any new shipping costs. in that case, we recommend placing a second order, since we’re already shipping then, we can include your returned items in that new shipment.
do you ship outside of the netherlands?
yes! we are trying our best to offer worldwide shipping.
however, we are still working on some countries.
we currently offer standard shipping to: belgium, germany, ireland, spain, italy, france, portugal, luxembourg, switzerland, austria, poland and the uk.
are you in another country, and do you want to order nooc? please contact us via info@nooccoffee.nl so we can arrange the shipping.
please note that for orders outside the eu, customs duties or import taxes may apply. these are the responsibility of the recipient and are not included in our pricing.
what are the shipping costs & do you offer free shipping?
shipping costs vary from destination and weight. all shipping costs are calculated at the checkout.
free shipping depends on the destination:
– within the netherlands: free shipping on orders over >€100
– within the eu & uk: free shipping on orders over >€250
– outside the eu/uk: free shipping is not something we offer standard, but is possible depending on the order size (>€500,-) and location. get in touch and we’ll be happy to provide a quote.
please note that for orders outside the eu, customs duties or import taxes may apply. these are the responsibility of the recipient and are not included in our pricing.
coffee
how long should I rest my coffee?
we recommend letting the coffees rest for at least 14 days before brewing. however, this varies due to roast, origin, altitude, processing and other bean characteristics.
the coffees will keep their vibrancy for at least 2 months before they will lose some of their character.
how do you source your coffee?
we source our coffee from all over the world. we’re always looking for something that surprises us when cupping, wether it’s clean, funky or exclusive.
we source either directly from producers or with an exporter/importer. this keeps our supply chain short, traceable, and transparent. we aim for long-lasting relationships with farmers and partners who share the same values as us.
we share all the information about each coffee, the supply chain and price-breakdown on the back of the card that comes with your coffee. we believe this transparency is very much needed in the challenging industry coffee is right now.
how should I store my coffee?
all our coffee is roasted & packaged fresh.
we recommend closing the bags with its zipper and storing it in a dark, dry and cool place.
can I order ground coffee?
no, we do not offer ground coffee. this is because coffee loses up to 70% of its aromas in the first minutes after grinding. therefore we always recommend grinding the coffee just before brewing for the optimal flavour experience.
what brewing recipe do you suggest?
this depends on coffee origin, variety, roast, processing and your brewing method. therefore there is not one standard recipe we suggest for every coffee.
however, on our instagram highlight (releases) we share our recommended recipes for you as a starting point and suggest to experiment from there.
workshops
how can I book a workshop?
you can easily schedule a workshop by using our calender to see the available data. you can find the calendar on both the barista at home workshop page. if your preferenced date is not listed, feel free to contact us for the possibilities!
do i need my own machine for a workshop?
we believe the barista profession is easiest taught on your own machine, from your own home. all semi-automatic machines are suitable for the workshop.
if you not have your own machine (yet), feel free to contact us as we can bring our own machine if you prefer.
i've received a workshop giftcard, how can i redeem this?
how fun! you can easily redeem your giftcard by using the code at the checkout.
how do i pay the travelcosts?
all workshops & giftcards are excluding €0.39 p/km travel costs and any parking costs (recalculation, shortest route from amersfoort). the travel costs will be sent in a separate invoice after the workshop. if you’re booking with a giftcard we’ll sent the invoice to the person who bought the giftcard.